Refund & Returns

Cancellation

Cams Cords is committed to customer satisfaction. If you are unhappy with any product you receive, simply contact us at camscords@bigpond.com  so we can work with you to resolve the issue as quickly as possible.

We accept order cancellation before the product is shipped. If the order is cancelled, you will get full refund. We cannot cancel the order if it has been shipped.

Incorrect item

For any purchases where the customer has chosen an incorrect item, the customer has up to 14 days to request an exchange or a store credit. All exchanges, store credits, and refunds will be processed upon return of the item. Any arrangement made prior to the item being returned, will be made at the discretion of Cams Cords. These items must be returned in their original, undamaged condition, in the original packaging.

 Returns

We accept return on products except for ‘custom cut to length’ cord and rope orders under 100 feet. Customers have the right to apply for return within 14 days after the receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Shipping costs

Customers will be responsible for paying return shipping costs.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.